Our tailored strategies provide consistent, high-quality support, ensuring seamless issue resolution, transparent communication, and actionable insights. Expect elite service, faster response times, and a 40%+ cost savings compared to Microsoft Unified Support.
Consistent 24/7 monitoring
15-minute response
time
Reliable account management
Cyber incident remediation
We adopt a responsive and strategic approach, integrating real-time monitoring with thorough risk assessments to uphold high operational standards. Our continuous support and structured response framework allow us to proactively identify and resolve issues, ensuring minimal disruptions. By personalizing our service management, we ensure seamless operations, while an efficient escalation process keeps customer experience at the forefront.
Simplified service management, enhanced efficiency
We offer a straightforward approach, allowing you to contact us directly or use our customer portal to log tickets. With the ability to integrate our ITSM tool with yours, we ensure seamless support and efficient issue resolution.
Customer success, committed partnership
A Customer Success Manager serves as your single point of contact, ensuring clear communication and consistent support for all service requirements. Powered by a strong team of experts, we collaborate both remotely and on-site to drive high satisfaction and exceptional outcomes.
Unified support, personalized assistance
A seamless experience is offered with named engineers who learn and understand your landscape. Our personalized approach ensures you receive the most relevant and tailored support for your unique business requirements, while our team maintains clear communication at all times.
Proactive issue resolution, faster response times
Our proactive support delivers 75% faster ticket resolution times and ensures that 90% of all tickets are resolved without needing escalation to Microsoft.
Cost-efficient solutions, unlocking business value
Our solutions are tailored to help you maximize efficiency while minimizing costs, and our team works closely with you to ensure the right strategy is implemented.
Impactful insights, driven by excellence
Your landscape is evaluated through roadmaps, health checks, and compliance assessments to ensure industry best practices are followed and business goals are achieved. We collaborate with you every step of the way to deliver solutions that drive success.
Continuous awareness, complete transparency
We offer monthly, quarterly, and annual reports that provide valuable insights to track performance and measure success. Our transparency ensures you stay informed about the status of your systems and operations.
Learn more about what
we do
Gain deeper insights into our offerings and explore the full scope of Comprehensive Support Plus by downloading our detailed brochure. Download now
Extended coverage beyond Microsoft solutions ensures near-zero downtime
Global operations and continuous priority service
Documentation & automation for streamlined processes
Advisory & proactive services for continuous guidance and improvement
An empowered team, supportive culture, and zero red tape to do what's right, faster
